Customer Service: A Love Letter To The Guy Who Just Gets It

Dear Guy who Works at the COBS Bread in Westhills, Do you know that I am in complete awe of you? I go out of my way to buy my bread from this one specific location because of you. You speak to every customer with such kindness and authenticity. Your professionalism is always maintained, and […]

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Beginners Guide to Making a Wrong Hire

According to the U.S. Department of Labor, the price of a bad hire is at least 30 percent of the employee’s first-year earnings. A wrong hire costs a company financially and can also impact organizational culture and have a disastrous ripple effect on other employees’ productivity and effectiveness. What constitutes a wrong hire? 1. Lack […]

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Why The End Matters: The Ultimate Guide On How To Leave Your Conversation On A High Note

The witch tried to kill the princess with a poisonous apple…. BUT…. the princess lived happily ever after    The evil stepmother and her daughters treated the girl like a slave…BUT…. the girl lived happily ever after    The horrible hideous troll tried to kill and eat the goats… BUT… the goats lived happily ever […]

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How to Rock an Interview: The Ultimate Guide to Snagging Your Next Job

As a HR Generalist and recruiter, one of my biggest frustrations is when a strong candidate self-sabotages their interview. This can be done a number of ways: being rude, answering questions with one-word responses, speaking negatively about themselves and their experience, venting about their previous or current employer… and the list goes on. But above […]

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Leadership vs. Management

John sat in the interview feeling prepared, confident and excited. He had just spoken about how he would approach the position strategically and more so his commitment to not just being a manager but to also being a great leader to his team. The interviewer turned to John and asked, “What is the difference between […]

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Do You Like Raisins In Your Cookies? A Recipe For A Happy Organization

Are you ready for a quick, easy and intensely delicious recipe that will leave your organization happy, satisfied and energized? The best part is you already have all of the components at your fingertips. This one dish wonder pulls all of your favourite ingredients together and will have you wondering how you ever survived without […]

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The Cost of the Lost

I am fascinated with organizations like law firms and medical practices where lawyers, doctors and nurses are placed in senior management positions. ‘Managing Partner’ and ‘Nurse Manager’ are well known positions that you will find in the majority of legal and medical practices. I am often left to wonder what skills or training these professionals, […]

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Policies and Procedures: Friend or Foe?

Policies and procedures are an amazing tool we provide our staff to help provide them with guidance and clarity, in addition to ensuring consistency of practice. However, like when a superhero uses their powers incorrectly they can quickly turn into an evil villain or monster, the same holds true for how we implement and use […]

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4 Tips to Successfully Court (and keep) Employees

As I watch my younger sister navigate dating in the 21st century, I cannot help but reflect on the beauty and success of good old-fashioned courting. This period of dating where you get to know each other over dinner dates, flowers, where doors are opened for you, and effort is made. I cannot help but […]

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